Below, you will find a list of the questions most frequently asked by our guests.
Hotel Services and Policies
How can I book at Carro Edeg Hotel or what is the procedure?
For all your bookings and enquiries, please call Rooms & Reception at +25263 7369053 or head over to Booking
At what time is check-in/check-out?
- Check-in 12:00 P.
- Check-out 11:00 A.M
Do you offer handicapped rooms?
Handicapped ( Rooms are not applicable in the hotel )
Is parking available at the hotel?
Yes, there is plenty of Parking space available at the hotel
Can I reserve a parking lot?
Parking lot can be reserved if required
What are the reception opening hours?
Our Hotel reception services operate 24Hrs.
Can I also book breakfast online? What does it cost?
Breakfast bookings are available online. Just click here to order
Is half or full board available?
Only full board is available
Is it possible to book spa treatments?
Spa is Not applicable but hotel have Male Barbershop and Steam Room
Can I bring my pet?
Pets are not allowed in the hotel
Where can I see the hotel rates?/ How much is a room/night?
Hotel rates are available online through hotel websites and bookings channels or you can click here to check them out
Are the rates per person or per room?
Rates are per room
Do you offer discounts on your room rates?
Yes we offer discounts from time to time
By when do I have to cancel my booking, if I have to? (buffer period)
48 hours before arrival.
Can I book two rooms of different categories?
Yes you can book 2 rooms from different categories
Is Wi-Fi available at the hotel/in the room?
WIFI is available anywhere inside the hotel
Can I reserve a table in a restaurant?
Yes a table in the restaurant can be reserved upon request
Do you offer non-smoking rooms?
All rooms are non-smoking rooms
Do you offer child rates?
We don’t offer child rates
Can I use your hotel facilities even if I am not staying in your hotel?
Facility can be used for other purposes such as private events and meetings ( Restaurant and Halls )
Do you offer hotel shuttles, for example cab to the airport?
We offer shuttles from and to the airport
Can I have breakfast/dinner even if I am not staying in your hotel?
Yes breakfast and dinner are available even if you are not staying in the hotel
Where can I get a copy of my invoice after departure?
Please ask at the reception during your check-out for your invoices.
What should I do, if I lost or forgot something in my room?
Contact Lost and Found inside the hotel/ call rooms & reception or drop us an email.
How many rooms can be booked at once?
No limitation of the room booked as long hotel rooms are available
Which online payment methods do you offer?
Online Payment methods available are credit card payments (Visa 7 Matercard) with online bookings, Cash Payment , ZAAD Service , E- dahab available too.
How can I change or cancel my reservation?
By Email, phone call or online from the booking engine.
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